SDG 16: Peace, Justice & Strong Institutions | SDG 9: Industry, Innovation & Infrastructure
Institutions: Ministry of Panchayati Raj | Department of Administrative Reforms & Public Grievances
Four Gram Panchayats have been recognised under a new category - Grassroots-Level Initiatives in Gram Panchayats for Deepening Service Delivery - as part of the National Awards for e-Governance 2025.
Gold Award: Rohini Gram Panchayat, Maharashtra
Adopted a fully paperless e-Office system.
Provides 1,027 online services.
Achieved 100% household digital literacy.
Uses real-time grievance redressal and bulk SMS outreach to keep citizens connected to governance processes.
Silver Award: West Majlishpur Gram Panchayat, Tripura
Digitised services including birth/death certificates, trade licenses, property records, MGNREGS cards.
Each service request is monitored digitally, enhancing accountability and timeliness.
Jury Award: Palsana Gram Panchayat, Gujarat
Integrated Digital Gujarat and Gram Suvidha platforms.
Enabled QR / UPI-based property tax payments.
Delivers online grievance redressal and transparent welfare delivery.
More than 10,000 citizens use its digital services annually.
Jury Award: Suakati Gram Panchayat, Odisha
Digitised essential services via OdishaOne and Seva Odisha platforms.
Offers 24/7 citizen access and real-time tracking.
Emphasised womenβs leadership in designing inclusive digital services.
These prizewinning panchayats showcase concrete examples of how digital governance can directly transform service delivery at the grassroots. Their innovations in e-offices, citizen interfaces, and real-time feedback loops provide replicable templates for other local bodies. Going forward, the challenge lies in scaling these practices across all panchayats-ensuring technical capacity, infrastructure support, interoperability, and sustainable operations.
Relevant Question for Policy Stakeholders:
What model of capacity building, funding, and monitoring can help replicate these high-performing panchayat practices across diverse districts and states?
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Gram Panchayats Bag National e-Governance Awards 2025