In February 2026, the Department of Administrative Reforms and Public Grievances (DARPG) reported that 75,914 grievances were received and 61,844 were resolved through the CPGRAMS platform.
While the month saw a 44% resolution rate, 63% of citizens expressed satisfaction with the resolved grievances, the total pendency rose to 1,92,877 grievances, representing an 8% increase from the previous month. The report reflects growth in digital inclusion, with 72,357 new users registered, led by Uttar Pradesh. This administrative effort is supported by the Sevottam Scheme, which has trained 36,320 officers over the last four financial years to improve the quality and speed of public grievance redressal.
Key Grievance Redressal Highlights
User Engagement: 72,357 new users registered on CPGRAMS; Uttar Pradesh led with 11,945 new registrations.
Disposal Leaders: Uttar Pradesh (23,333), Gujarat (4,792), and Delhi (4,553) achieved the highest number of grievance disposals.
CSC Integration: 11,761 grievances were registered via Common Service Centres, with Karnataka alone contributing 57% (6,733) of these cases.
Speed of Resolution: Telangana (3 days) and Nagaland (4 days) maintained the lowest average closing times for grievances.
Pendency Challenges: Total pendency stands at 1,92,877; Maharashtra (33,061) and Uttar Pradesh (24,447) report the highest volumes of pending cases.
Training Outcomes: 1,099 courses have been conducted under the Sevottam Scheme, training 8,466 participants in FY 2025-26 alone.
What is the "Sevottam Scheme"? Sevottam is a high-standard model for the delivery of public services and grievance redressal within government departments. It operates on the principle of continuous capacity building, where State Administrative Training Institutes (ATIs) receive financial assistance of ₹1,500 per participant per day to conduct specialized training. This scheme plays a role in offsetting administrative delays by equipping officers with the skills necessary for high-quality grievance resolution. By training over 36,000 officers across the country, Sevottam is supported by the goal of making public service delivery more responsive, transparent, and accountable to the citizens.
Policy Relevance: Enhancing Citizen-Centric Governance
Expanding Digital Reach: The integration of CPGRAMS with over 5 lakh CSCs reflects growth in the government’s ability to provide 24x7 grievance filing access to rural and underserved populations.
Addressing Sectoral Grievances: High volumes of cases in PM-KISAN, PDS, and mobile-related issuesplays a role in identifying specific policy areas that require administrative or procedural corrections.
Improving Resolution Fidelity: Success stories, such as resolving pension interest delays in 7 days and sanitation issues under Swachh Bharat, contribute to building public trust in the system.
Monitoring Performance Gaps: Identifying states with high pendency or low closing times is supported by the need to incentivize better performance through monthly rankings and media outreach.
Follow the Full Report Here: DARPG: CPGRAMS Monthly Report – February 2026 (States/UTs)
