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Department of Administrative Reforms and Public Grievances (DARPG) | National Informatics Centre (NIC)
The January 2026 National e-Governance Service Delivery Assessment (NeSDA) Way Forward report notes that India has reached a total of 24,563 e-services provided across all States and Union Territories, with 473 new services added in the last month alone . A significant milestone has been achieved in the Saturation of Mandatory E-Services, which now stands at over 81% (1,735 out of 2,124 identified services). Notably, 13 States/UTs—including Andhra Pradesh, Karnataka, and Uttar Pradesh—have achieved 100% saturation of the 59 mandatory e-services. Furthermore, the report highlights the growing adoption of Unified Service Delivery Portals, with seven States/UTs successfully integrating 100% of their digital services into a single-window interface. To maintain this momentum, the AAKLAN tool continues to perform automated, objective evaluations of these portals to ensure high standards of usability, security, and mobile responsiveness.
Key Pillars of India’s E-Governance Saturation
Service Diversity: Scaling up to 24,563 total e-services, with the ‘Local Governance & Utility Services’ sector contributing the highest volume at 8,846 services.
Mandatory Service Compliance: Reaching 100% saturation in 13 States/UTs and over 90% saturation in an additional 8 regions for the 59 identified mandatory services.
Unified Portal Integration: Streamlining citizen access through centralized platforms like Sewa Setu (Assam) and e-UNNAT (J&K), which provide 100% of their respective state services.
Automated Benchmarking (AAKLAN): Evaluating 34 Unified Service Delivery Portals on parameters such as accessibility, technical performance, and security compliance.
Best Practice Dissemination: Showcasing high-impact central portals like Bhavishya (pension sanctioning) and ICEGATE (customs clearance) to promote national-level replication.
What is the “AAKLAN” Tool? AAKLAN (Automated Assessment of Government Websites) is a benchmarking and ranking tool used by the DARPG to evaluate the quality and accessibility of government digital platforms. It performs objective, scalable evaluations across key parameters, including usability, mobile responsiveness, navigation, technical performance, and security & privacy. By identifying gaps in “Primary Navigation” or “Resource-Heavy Sections,” AAKLAN provides States and UTs with actionable insights to rationalize menu layers and optimize media assets. This ensures that unified portals—the primary interface for certificates and welfare benefits—remain inclusive and reliable under the Digital India ecosystem.
Policy Relevance
The shift toward 100% saturation represents a transition from “Basic Digital Access” to “Universal Service Entitlement,” where every citizen can access essential government functions regardless of their geographic location.
Strategic Impact:
Bypassing Administrative Friction: Achieving 100% saturation in 13 States directly supports the “Faceless Service” objective, removing the need for physical visits and human intervention for the 85% informal workforce.
Standardizing “City-Level” E-Governance: Highlighting municipal portals like Vijayawada acts as a “Standard Maker” move, providing a technical blueprint for the 4,500+ urban local bodies that handle the majority of citizen interactions.
Operationalizing Integrated Logistics: The success of ICEGATE—which processed over 3.8 lakh trade documents electronically—provides the evidence base for scaling “Paperless Customs” to support the $354 billion services surplus.
Federal Grievance Synergy: Integrating AAKLAN insights with the GRAI (Grievance Redressal Assessment Index) ensures that service delivery platforms are not only functional but also responsive to user-identified bottlenecks.
Implementation Fidelity for “Viksit Bharat”: Reaching 81% mandatory service saturation ensures that the “Trust Architecture” of the digital economy is mature enough to host high-value programs like the Carbon Credit Trading Scheme and UPI One World.
Follow the full report here: NeSDA Way Forward Monthly Report - January 2026