Federal Redressal: State-Wise Performance in Public Grievance Management (January 2026)
SDG 16: Peace, Justice and Strong Institutions | SDG 10: Reduced Inequalities
Department of Administrative Reforms and Public Grievances (DARPG) | National Statistics Office (NSO)
The DARPG Monthly Report for States/UTs (January 2026) notes that the “One Nation-One Portal” integration has successfully linked over 5 lakh Common Service Centers (CSCs) to the CPGRAMS ecosystem. During January 2026, States/UTs received 71,714 new grievances, with Uttar Pradesh leading both in receipts (25,657) and disposals (24,049). A significant milestone was achieved in grassroots digital inclusion, as 13,605 grievances were registered via CSCs, with Karnataka contributing a dominant 61% of this volume. While Maharashtra currently holds the highest pendency at 30,583 cases, States like Tamil Nadu and Uttarakhand have set benchmarks for efficiency with average disposal times of just 4 to 5 days. The report also highlights a robust capacity-building push under the Sevottam Scheme, which has trained over 34,812 officers across four financial years.
Key Pillars of the State-Level Grievance Framework
One Nation-One Portal Integration: Seamlessly linking State/UT portals with CPGRAMS to ensure a unified redressal journey for citizens regardless of geography.
Hyper-Local Digital Access: Utilizing 2.5 lakh Village Level Entrepreneurs (VLEs) to help rural citizens register grievances at their nearest CSC.
Performance Benchmark Extremes: Highlighting the contrast between high-volume disposals in Uttar Pradesh and the rapid-response efficiency in Arunachal Pradesh (6 days).
Institutional Capacity Building: Providing financial grants to 22 State ATIs under the Sevottam Scheme to improve the quality and timeliness of grievance handling.
Feedback-Driven Quality Control: Processing 25,259 feedbacks from States/UTs via a central call center, achieving a overall 61% satisfaction rate.
What is the “Sevottam Scheme”? The Sevottam Scheme is a national service delivery excellence model designed to improve the quality of public service delivery through a systematic framework. In the context of grievance redressal, it provides the “Sevottam Guidelines 2025–26” and financial assistance to State Administrative Training Institutes (ATIs) to train government officers. The goal is to move departments away from reactive problem-solving toward a standardized, professionalized culture of accountability. By training 34,812 officers to date, the scheme ensures that grievance redressal is not just about closing a file, but about adhering to defined quality standards and timelines, such as the 30-day target for closing appeals.
Policy Relevance
The 71,714 monthly receipts represent a transition from “Siloed State Portals” to “Federal Grievance Interoperability,” where the speed of resolution is now a critical indicator of regional governance health.
Strategic Impact:
Federal Redressal Arbitrage: The contrast between Tamil Nadu’s 4-day disposal and the high pendency in Maharashtra highlights an opportunity for DARPG to facilitate “Peer Exchange” workshops to standardize rapid-response workflows.
Empowering the 85% Informal Workforce: By linking 5 lakh CSCs, the government ensures that micro-merchants and rural laborers can resolve local infrastructure issues—like the MALERNA village water supply restoration—without losing daily wages to travel.
Implementation Fidelity via ATIs: Providing grants to 22 State ATIs ensures that the India AI Governance Guidelines for “Understandable by Design” systems are translated into local languages for frontline officers.
Standardizing “One Nation-One Portal”: The integration move reduces the compliance burden on multi-state businesses, allowing them to track grievances across the $300 billion e-commerce export supply chain through a single window.
Trust as a Digital Asset: Achieving a 79% satisfaction rate in Karnataka validates the use of high-frequency data (like the PLFS Current Weekly Status) to identify and resolve local service delivery shocks before they escalate.
Follow the full report here: DARPG: State-Wise Grievance Report - January 2026